Essential Maintenance - Due to essential maintenance work 17/03/2020, there may be issues logging in to the training booking system or limited access during the day. We will endeavour to resolve this as quickly as possible.
Customer Service Excellence (CSE) Provider Information Strategy Projects and Training
Library and Information Resources achieved Customer Service Excellence (CSE) accreditation in November 2019. This session will give an overview of the accreditation itself and the benefits and opportunities it has created for us.
Duration
1 hour
Course Type
Presentation
Booking Status
Contact Provider
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Target Audience: Staff
We will explain how we approached the project within LIR and what we do to retain (and improve) our accreditation each year. We’ll highlight some of the good practice that we have submitted as evidence along the way and share some feedback from our assessor.
